Warranty & repair

As Wholesalers, we have the opportunity to provide you with brand-name watches at prices far lower than any authorized dealer can give you. While the merchandise is 100% authentic, since we are not authorized distributors for many brands, the warranty of the watches may or may not be covered by the manufacturer. In cases where it is, a manufacturer's warranty card will be issued & stamped by an authorized dealer. Warranty service should be handled directly between the customer and manufacturer. A Watches & Beyond warranty will not be supplied when the watch comes with a manufacturer's original endorsed warranty card. In cases where it would not be covered under the manufacturer's warranty, the warranty of the watches is provided by Watches & Beyond and not by the manufacturer. See our warranty section below for details.

WatchesAndBeyond.com Warranty

WatchesAndBeyond.com will service every brand-new watch sold on our website for 2 years from the date of purchase and does not come with the manufacturer's warranty. While the merchandise is 100% authentic, since we are not authorized dealers, the warranty of the watch may be provided by WatchesAndBeyond and not by the manufacturer. We have been in the watch business for over 20 years and stand behind the products we sell. Our watch repairmen are very experienced and have been repairing all types of watches ranging from cheaper brands up to the most high-end brands of watches for many years. 

WatchesAndBeyond provides warranty coverage for any malfunction of the watch movement and battery replacement. Our warranty does not cover "external damage" to the product.

Store-display models and pre-owned watches are covered under Watches & Beyond's one-year warranty.

WatchesAndBeyond.com does not service watches with any damages resulting from wear to the case, crystal/glass, watch bracelet, watch bezel, straps, screws, crown/stem, finishes, clasps/buckles, or any other physical damage to the watch. This limited warranty does not cover any damage if there is evidence of excessive wear and tear, or if used under conditions that exceed the watch manufacturer's water resistance guidelines. Consequential and incidental damages are not recoverable under this warranty or any implied warranties.

All warranty repairs are valid only at WatchesAndBeyond.com. Watch repairs or services by someone other than WatchesAndBeyond.com will void all warranties. All shipping and insurance costs for warranty returns to WatchesAndBeyond.com are to be paid by the customer.

All warranty returns must obtain an RA#, Repair Authorization number, by contacting us at 1-866-593-8525. The RA# must be clearly displayed on the outside of the package and be shipped insured via a trackable method to:

WatchesAndBeyond.com
Warranty Service Department
62 West 47th Street
Suite # 810
New York, NY 10036

Authenticity

All our watches are guaranteed to be 100% Authentic. They all come in their original packaging. If for any reason the customer is not satisfied with their purchase they are entitled to return the watch according to our return policy.